Shipping policy

SANSUM MARTIAL ARTS
OUR SHIPPING AND DELIVERY POLICY
This is our shipping and delivery policy. It will apply to all orders purchased from us.
Reference to business days in this policy will mean the days of Monday to Friday
(excluding any UK public or bank holidays).
The delivery estimates provided will run from you placing your order.
1. SHIPPING INFORMATION
Delivery Locations
We currently only ship within the United Kingdom. Orders to the Highlands and any
remote islands of the United Kingdom may incur additional shipping costs. Any
orders to these locations may also have different delivery times to those stated
below. We will notify you of these matters either at the time of placing your order; or
in any event, prior to the dispatch of your item.
Shipping Method
All of our orders are shipped via Royal Mail. You will be provided with tracking details
once your order has been dispatched.
Timeframe
All orders are sent using: TRACKED 48 HOUR.
Your order will usually be delivered within 5-7 business days of you placing your
order.
Delivery Cost
The delivery fee is £5.99.
Delivery will be free for orders of £100 and over.
Please note that very large orders may attract additional shipping costs. You will be
notified before your order is dispatched should this be the case.
2. DELAYS
We will make sure, as far as reasonably practicable, that your order is delivered in
accordance with the above timeframes. Please note that we will not be responsible
for any orders that are delayed by events which are beyond our reasonable control,
such as poor weather conditions.
If you have not received your order within the anticipated timeframe, please consult
any tracking information provided by the courier. If you cannot access any such
tracking information or have any further questions about a delayed order you can
contact us on:
Email
Sansumorders@gmail.com
If you believe your order has been lost, please consult the relevant section below.
3. LOST OR DAMAGED ORDERS
The goods you have purchased will usually remain at our risk until delivery, in
accordance with consumer laws. In the event that your order is lost or has been
damaged in transit and the fault rests with the courier, we will usually make sure that
you are either refunded or that replacement items are provided.
There are however some circumstances where we cannot be held liable for lost or
damaged orders.
However, you must also take all reasonable steps to ensure the safe delivery of your
order by doing the following (we cannot accept liability for lost or damaged orders
where you fail to reasonably take the below above steps):
I. providing the full and accurate delivery address when you place your order;
II. providing any further relevant delivery instructions;
III. engaging with any requests made by the courier for information;
IV. collecting your order from any parcel shop or drop-off point within any
required timeframe imposed by the courier.
We will usually make enquiries with the courier to establish whether an order has
been lost in transit. Upon confirmation that the order has been lost, we will typically
commence the process of issuing a refund or a replacement order.
If you would like to return an item because it has been damaged in transit please
consult our returns policy.